Elo Touch element does not work in Windows 10

Question

After we migrated to Windows 10, our touch screen tasks stopped working. GLM calibration with The ELO Touch screen element always fails and there is no runtime data too. What can cause it?

Answer 1

Pascal hi,

Windows 10 changes a way to work with touch screens and it is not full compatible with a direct ELO driver , which EventIDE relies on. The solution requires disabling the touch screen in Windows permanently, while leaving the direct driver working. It can be done, as described here

Just in case, I copy the requires steps:

1. Open regedit

2. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Wisp\Touch

3. Create a new DWORD (32 bit) with the name TouchGate

4. Doubleclik on the newly ceated DWORD and make sure it has the value 0

(0 = touch disabled, 1 = touch enabled)

5. Restart PC (important!)

Note that while disabled the touch screen can be used as the mouse in other applications.

Also, make sure that in the ELO configuration tool, the touch mode is always set to "Click on Release".

Cheers,

Ilia